General Patient Policies
These policies are in place to better serve you – our patient.
Do not be late. If you are more than 10 minutes late to your appointment you will be asked to reschedule. A $40 fee will be applied to your account.
Understand that your appointment time is saved specifically for you and if you are late you don’t only affect your therapy session, but you also negatively affect other patients who arrive promptly.
Give 24-hour notice: A $40 fee will be applied to your account for any reschedules or cancellations made with less than 24 hour advance notice. Understand that this is not to make revenue for the practice. We would much rather see you as we strive to help you achieve your rehabilitation goals. This is a fee to deter discourteous patient behavior which causes holes in our schedule where other patients could have been seen but were turned away. Our practice strongly believes in your time and focusing on your treatment when you are here so we do not overbook our time slots.
No-shows are bad: We understand that things happen. If you are unable to keep your appointment, please call and let us know. Simply not showing up will result in the loss of all previously scheduled future appointments. New appointments will be allowed on a “first-come, first serve” basis.
Turn cell phones OFF: If you must have your cell phone on for emergency purposes only, please put it on vibrate and keep calls to a minimum.
No lawful waiver of patient responsibility payments: Outside of documented financial hardship (federal guidelines used) no waiver, discounts or special treatment will be awarded as this is unlawful. You are responsible for your co-pay at the time of service. You are also responsible for any deductibles, coinsurances or charges denied by your insurance as non-covered services. You are bound by your plan to know their rules and guidelines. Any questions as to why your plan paid or denied a claim should be directed to your plan as it is impossible for our staff to be familiar with the requirements of all group plans as they can vary widely within the same plan. We realize as health care changes, confusion can occur. We will be happy to assist you in any way possible.
First Visit & Paperwork
We encourage you to complete your paperwork electronically. If you are unable to, please arrive 30 minutes early to your appointment. We will have a tablet for you to complete your paperwork on.
Bring your physical therapy order (prescription/referral) from your provider. You can also take a picture of it when completing your paperwork electronically.
Bring insurance information and be prepared to pay your co-pay.
Bring the insurance referral/authorization (if one is needed).
Dress comfortably. Wear tennis shoes and loose-fitting clothing. You may change at our office, and we also have gowns & shorts if needed.
When you walk in, please stop at the front desk to sign in and discuss paperwork and benefits or pay your co-pay (if applicable).
The receptionist will check you in and then you will be taken back by your physical therapist.
During your first visit, the physical therapist will determine a plan of care. It’s important to understand all directions and any exercises the therapist assigns to you. If you have any questions or concerns, be sure to address them with the physical therapist before you leave that day.
Many people tend to feel sore after a physical therapy session. This is normal. If that soreness does not go away, please make sure to discuss with your therapist at the next scheduled appointment.
Make sure you have your list of scheduled appointments before you leave. For your convenience, we offer text message, email & voice reminders.
We look forward to treating you again!
Premier Physical Therapy rarely closes due to snow.
We try to accommodate our patients in all types of weather.
However, if we do close, we will contact you as soon as the decision has been made.
This may mean that we will be calling your house early in the morning. We apologize for any inconvenience or disruption of sleep that this may cause, but we want you to be aware of the office closing as soon as possible.
Please also remember to check our website or call to hear our voicemail. Both will be updated letting you know if we are closed.
Because we extend this courtesy to you, we expect that if you are unable to come due to inclimate weather (or really any other reason), you will also contact us as soon as possible.
If you have not received notification that the office is closed and you do not show to your scheduled appointment or call to let us know you’re not coming, you will be charged a non-negotiable no show fee of $40.
- Aetna PPO & HMO
(not Aetna Better Health)
- Anthem BC/BS PPO, POS & HMO
(not Healthkeepers Plus)
- Carefirst BC/BS PPO
(HMO accepted at Fredericksburg location only)
-Cigna PPO & HMO
-Department of Veteran Affairs
- Federal BC/BS
- Liens (Call for additional details)
- Mary Washington Medicare Advantage
- Medicare Part B / Railroad Medicare
- Motor Vehicle Accidents (Medpay policies)
- Tricare Prime, Select, For Life (Humana Military)
-United Healthcare (MDIPA, Optimum Choice, UMR)
-United Healthcare Shared Services (GEHA)
- Workman's Compensation (most plans accepted)
Premier Physical Therapy does not participate with all insurance providers. But this does not mean that you cannot come to our office for services.
Please check with your insurance company to see if you have out-of-network benefits. If so, we will be happy to file your claims for you.
We are unable to accept the following health plans:
Optima Health & any type of Medicaid (Examples: Regular Medicaid, VA Premier, Aetna Better Health, Anthem Healthkeepers Plus)
DUAL plans will be accepted; however because we do not participate with Medicaid, you will have partial responsibility for your service.
If you do not have out-of-network benefits or health insurance at all, we do offer a self pay program. Call to speak with a receptionist for pricing.